“We make sure we have something to offer everybody,” he says. “I refuse to be limited.” Rev explains that at Traditions there’s no presenting a client with preset menus or packages and then requiring them to choose from that list. Rev maintains an anything’s-possible outlook and insists on striving to meet each client’s wishes. “We don’t force our vision on anybody. It’s not about how we want to do it. It’s about how can I customize it for you. I think that’s a strength of ours,” he notes.
In addition to providing the food and facility in which to entertain, Rev helps clients coordinate other needs such as music, linens, décor and other entertainment options at no additional charge.
Another unique aspect Rev boasts is his company’s commitment to value. Whether a client visits Traditions’ website, or requests an information package, the prices for service, food and drink are itemized and completely transparent.
“Every price is revealed up front and it doesn’t change based on a guest’s budget or style of entertaining,” Rev insists. “All of our guests are taken care of the same, no matter time of day, style of event or whether they’re in jeans or a tuxedo.”
Rev shares a credo he’s maintained for a long time: “Service is not a job. It’s an attitude – a way of life. And that impacts the way we operate our business.”
That willingness to give of themselves depending on each individual client’s need may be the reason why customers keep coming back and why word of mouth has proven to be Traditions’ primary source of new business.
Born and raised in Virginia Beach and having worked in Chesapeake on and off for 20 years, Rev is proud to operate a locally owned and operated business, adding that one of the most rewarding parts is that they do it as a family.
“Part of our business structure is that we give every bit as much as we get, s we work with all sorts of charities on a daily basis,” he says with a smile. “Just as we care about our guests and client relationships, we continue to maintain working relationships with all sorts of organizations that make our community better.”